The back of the store is where the margin lives. See all of it, daily.
Fixed ops carries the dealership when the front end thins out — yet most stores still learn how the month went after it's already closed. Turn every advisor, parts counter and tech into a live number you can pace, rank and coach before the gate goes down today.
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Metrics — RO count to effective labor rate
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From the drive to your dashboard
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DMS feeds, one fixed-ops truth
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RO visibility — every line, every note
Run the drive on today's number, not last month's autopsy.
RO count, dollars per RO, effective labor rate, hours sold — every metric that moves service gross, paced against goal daily.
Discounting hides until the books close.
Advisor performanceEvery advisor, every month, side by side.
Monthly repair-order, labor, parts and productivity metrics per service advisor.
- Defend your effective labor rate by advisor — catch the discounting before it hardens into a habit.
- Pace RO count and dollars per RO against goal — know on the 12th whether you'll hit the month.
- Measure parts and labor gross per flat-rate hour, the truest read on a producing bay.
- Track hours sold and hours per RO — see who's flat-rating book time and who's bleeding clock hours.
Every part, every counter ticket, every point of margin.
Parts gross hides in the matrix, the obsolescence and the wholesale handshake. Pull it into one live view tied to the work that drives it.
Parts gross gets read a month too late.
Parts profitabilityInvoice volume, gross profit and target — by month.
Monthly parts invoice volume, gross profit, target and advisor productivity metrics.
- Gross profit dollars and percent against target, every month.
- Profit and lines per invoice — the levers behind counter productivity.
- Variance to target surfaced in red, while there's still time to fix it.
- Read parts performance across every rooftop, group or region from one sign-on.
See Novella on your own data.
Twenty minutes, your rooftops, live numbers. No slideware — we plug in a feed and show you your book the way you've never seen it: per copy, per manager, per product, with the leaks circled.
No spam. No pressure. Just your numbers.