Driving Measurable Service Growth Through Training + Data Collaboration

Overview

In the current powersports market, visibility into performance metrics is the difference between reacting to results and actively driving them. For Extreme Work & Play, that visibility comes through VisionAST, a powerful reporting and analytics platform designed to track and improve key profitability metrics.

With the support and training of D.T.Foco & Associates, the dealership transformed data into action, leveraging VisionAST insights to identify opportunities, reinforce training initiatives, and sustain measurable gains across service performance. Together, this combination of expert coaching and real-time analytics created a disciplined, results-driven approach to continuous improvement in the service department.

Performance Impact

Year-Over-Year Growth Following Training Implementation

(April-December 2024 vs. April-December 2023)

Immediately following the April 2024 implementation of the service training program with D.T.Foco & Associates, saw strong, measurable gains across the major service KPIs:

All Pay Types

Labor Sales increased +22.6%
Hours/RO increased +8.7%
$/RO increased +14.9%

Customer Pay

Labor Sales increased +26.8%
Hours/RO increased +10.4%
$/RO increased +17.2%

Continued Acceleration in 2025

(April-December 2025 vs. April-December 2024)

Rather than plateauing after the initial training impact, Extreme Work & Play continued to build on these gains into 2025:

All Pay Types

Labor Sales increased an additional +14.4%
Hours/RO increased +10.9%
$/RO increased +18.5%

Customer Pay

Labor Sales increased an additional +17.1%
Hours/RO increased +12.6%
$/RO increased +20.3%

Further, when benchmarked against VisionAST’s most recent quarterly data, representing their national body of powersports dealerships, Extreme Work & Play outperformed across all key metrics. This reinforces the measurable impact that professional training and performance visibility can have on both personnel development and a dealership’s bottom line.

What This Shows

1. Increased Work Capture

Growth in Hours/RO indicates:

More thorough inspections
Better identification of needed work
Improved technician productivity

2. Higher Value Per Visit

The lift in $/RO reflects:

Stronger advisor communication
Improved upsell execution
Better conversion of recommendations into approved work

3. Customer Pay Drove Sustainable Growth

Customer Pay consistently outperformed overall results across both years.

This confirms improvements were driven by:

Employee behavioral change
Process consistency
Customer-facing execution

Unlike short-term gains often seen immediately after training, these results reflect true operational improvement when compared to a normalized prior-year baseline.

Individual Performance Spotlight

A deeper look at 2025 performance highlights the impact at the individual level.

One service advisor demonstrated exceptional year-over-year growth, with RO volume increasing nearly 300% YTD. At the same time, $/RO more than doubled, reflecting a significant improvement in both productivity and sales effectiveness.

Daily output also saw dramatic gains, with ROs per day increasing from 0.58 in January to 5.29 in December, a clear indicator of improved scheduling efficiency, technician workflow, and service leadership alignment.

This performance translated directly into financial results:

Labor sales showed one of the strongest upward trends in the dealership
Parts profit increased significantly throughout the year
Total profit nearly tripled
Profit per RO more than doubled

By year-end, this advisor had evolved into a high-volume, high-performing contributor, combining efficiency with strong closing ability, an outcome that reflects both effective training and consistent performance visibility.

The Collaboration Effect

“When dealership teams can see their numbers daily, they begin to understand their behaviors, habits, and opportunities. That transparency creates recognition, accountability, and long-term performance growth. VisionAST allows management to recognize performance in real time, while D.T. Foco & Associates provides the training and operational structure necessary to sustain that performance.”